Find answers to common questions, browse documentation, or reach out to our support team directly.
Choose the best way to get help for your situation.
Browse the full in-app documentation covering all modules, workflows, and accounting concepts.
Login to View DocsSend us an email for non-urgent questions, feedback, or account-related inquiries.
Contact UsFor technical issues or urgent help, log in and use the built-in support system for direct admin assistance.
Login to Get HelpQuick links to the most frequently asked support areas.
Account approvals are typically processed within one business day by an administrator. If it has been more than 48 hours, please contact us at support@gratusinc.org.
Ensure that your journal entry debits and credits are equal (balanced). The system requires entries to be balanced before they can be saved. If the issue persists, contact support.
Navigate to Banking → Bank Accounts from the sidebar after logging in. Click "Add Bank Account" and fill in the details.
Reports pull data from posted journal entries. Make sure you have recorded transactions and that journal entries are properly saved.
Data export features (CSV) are on the roadmap. Currently, reports can be viewed and printed directly from the browser.
For urgent matters, email support@gratusinc.org. For in-app issues, log in and use the built-in support system to reach an administrator directly.
Our support team is ready to assist you. Don't hesitate to reach out.